ANZ has announced a major investment program for its Australian business designed to make it easier for Australians to bank with ANZ.
The ‘Banking on Australia’ program involves an upgrade of ANZ’s distribution networks; simplifying products and processes; providing customers with additional mobile and flexible banking options; further improving the capability of front-line staff; and initiatives to continue our support of local communities.
Up to $1.5 billion of ANZ’s existing investment plan will be directed to the ‘Banking on Australia’ program over the next five years. The program is also expected to deliver significant productivity improvements.
ANZ CEO Australia Philip Chronican said: “A key pillar of ANZ’s super regional strategy is maintaining a leadership position in Australia and the Banking on Australia program is about investing in our business to make it easier for more Australians to bank with ANZ, while also simplifying the way we do business.”
ANZ confirmed a series of immediate initiatives designed to improve the customers’ banking experience with ANZ.
“We are accelerating plans to renovate branches with 46 to be completed by the end of the year. We’ve engaged leading Australian interior designers, Geyer, to help us design our branches in a way that facilitates better conversations by removing some of the physical barriers that currently exist,” Mr Chronican said.
For more information on ‘Banking on Australia’ visit http://bankingonaustralia.anz.com